FAQ
Q: Are you a factory or a trader?
A: We are a self balancing wheel manufacturer with experience of 6 years. Our factory is in Guangming District, Shenzhen. Welcome to visit our factory at any time!
Q: What about the product quality?
A: We ensure that each product passes quality check, over-charging test, overcharge test and aging test before shipment (Aging test can guarantee battery capacity when the battery is transported for 1 month or more).
Q: Which kind of battery you use?
A: We use A-Grade battery, and we would follow the specific requirement.
Q: How long should I charge the item?
A: Normally, it takes 2-3.5 hours to be fully charged.
Q: Do you accept OEM/ODM service?
A: Sure. We have engineers team, who design products based upon customer's specific requirements. We could discuss further and will offer you a discount and the budget according to your quantity.
Q: Are you a qualified supplier?
A: We are an Alibaba Assessed Supplier and we have certificates such as CE, RoHS, FCC and etc.
Q: What about the guarantee of your products?
A: We provide 1-year guarantee for our products. The period starts as soon as you receive the goods.
Q: How can I make the order and how about the payment?
A: Normally We accept payment of T/T, Western Union,Paypal, Escrow and cash. 30% in advance and 70% balance paid before shipment. About order, please contact us freely for related detail.
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